Refund Policy

📦 Refund & Return Policy

Effective Date: Nov. 15th 2025

Thank you for shopping with booksbooksbooks. We want you to love your books, but if something’s not right, we’re here to help.

🔁 Return Eligibility

You may request a return within 7 days of receiving your order if:

The item arrived damaged or defective
You received the wrong item
The item was not as described

📌 To be eligible for a return:

The item must be in original condition
It must be returned with any original packaging
Proof of purchase (e.g., order number or receipt) is required

🚫 Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

Gift cards
Clearance or marked “Final Sale” items

💵 Refunds

Once your return is received and inspected, we’ll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Refunds will be for the product amount only. Shipping costs are non-refundable, unless the return is due to our error.

📮 Return Shipping

If the return is due to our error (e.g., wrong or damaged item), we’ll cover the return shipping cost.
For all other returns, you are responsible for return shipping.

We recommend using a trackable shipping service for your return. We are not responsible for lost or damaged return shipments.

📬 How to Start a Return

Email us at [Insert email] with:
- Your name
- Order number
- Reason for return
- Photos of damage (if applicable)

2. We’ll reply within 2 business days with return instructions.

❗ Disputes or Issues?

If you're not satisfied with how we’ve handled your return, you may contact Service Alberta for further support under the Consumer Protection Act.

📞 Alberta Consumer Contact Centre: 1-877-427-4088
🌐 https://www.alberta.ca/consumer-protection.aspx

📩 Contact Us

For any questions about returns, refunds, or your order:

📧 Email: booksbooksbooks.cafe@gmail.com